Complete Complaint:We decrease at the rear of to my financial XX/XX/XXXX and you can contacted Caliber on XX/XX/XXXX to go over exactly what my personal choice would be to treat the new standard. Each XXXX ( staff id XXXX ), I will offer my personal forbearance otherwise apply for losings mitigation and she would mail documentation back at my household. Towards the XX/XX/XXXX XXXX ( personnel id XXXX ) reported that my personal deferment arrangement is actually owed straight back because of the XX/XX/XXXX that have a home loan percentage owed XX/XX/XXXX. We never obtained this agreement nor did We get any mobile phone calls regarding the a possible deferment. To your XX/XX/XXXX, XXXX ( staff member id XXXX ), reported that easily is incapable of build a fees upcoming I would need get losings mitigation. I told XXXX our very own adversity was loans in Valley resolved therefore we you certainly will resume repayments XX/XX/XXXX but XXXX said that was not an option so i submitted my personal documents to your XX/XX/XXXX. To the XX/XX/XXXX a page are sent claiming my personal obtain recommendations are denied on account of me maybe not taking brand new deferment solution. My personal mortgage company forced me personally in to plans that i couldn’t adhere to, forcing me to make an application for an alternative only to end up being refused. We have simply used the fresh knowledge from my mortgage lender and you may have a tendency to today remain abandoned.
Problem Facts:
In order to have the offer completed i must At the that time we were not able to result in the path money.
Ever since then our very own situation has evolved we want to need Quality through to the deal. Given that we are able to afford it Quality really wants to would an excellent ( DIL ). In reality every Caliber only has become seeking undertaking a DIL for many years today. We were very amazed when Quality provided you the borrowed funds Amendment. Pleasantly surprised. Given that we could manage it we think they do not require us to Modify the financing. We think the mortgage modification bring from the Quality is a fake give it know we are able to maybe not spend the money for payments at big date so they really considering they to help you us. Given that we could manage they they won’t provide to help you us. We think Quality is really regarding real estate industry maybe not the borrowed funds team. They normally use the fresh ( DIL ) to accumulate properties then sell the newest on their aunt company new XXXX XXXX XXXX at a discount then your Believe resells it during the an income. We think new Provided makes entire to help you Quality with the losses to your loan and they are tearing of taxation Payer for the a primary League peak. You need to take a look at which.
Issue Information:
Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.